Refund policy

RETURN POLICY

Last updated: October 1, 2026

Thank you for shopping with us. To bring you a curated selection of premium products, we partner with independent brand partners and specialty suppliers via Shopify Collective. Because these items ship directly from our brand partners’ fulfillment facilities, specific guidelines apply to returns, exchanges, and cancellations.

1. Return Window & Eligibility

  • Return Window: Eligible items must be requested within 14 days of delivery.

  • Condition: Items must be returned in their original packaging, unused, unopened, with all original tags attached, and in resalable condition.

  • Final Sale & Non-Returnable Items:

    • Consumable goods, pet treats, food, and supplements (due to health and safety standards).

    • Personalized, custom-made, or final-sale marked items.

    • Gift cards.

2. How to Start a Return

  1. Submit a Request: Contact customer support at support@theculinarypet.com with your order number and the email address associated with your purchase.

  2. Authorized Labels Only: Once approved, we will issue a designated return shipping label and packing instructions for the specific partner facility handling your order.

  3. Important — Do Not Send to Sender Address: Do not send items back to the return address printed on the initial shipping box or to our business mailing address. Returns sent without an authorized label or sent to an unassigned warehouse cannot be tracked, restocked, or refunded.

3. Orders with Multiple Items

Because we partner with specialty creators and dedicated fulfillment facilities across the country, items in multi-product orders may ship from different locations. If you are returning items fulfilled by different centers, you will receive separate return labels for each package.

  • Returns must also be sent back separately. If you return multiple items originating from different partners, you will receive distinct, specific return labels for each package.

4. Return Shipping Fees & Restocking

  • Return Shipping: A flat return shipping fee will be deducted from your total refund, unless the return is due to a documented defect or fulfillment error.

  • Restocking Fees: We do not charge separate restocking fees for standard returns in eligible condition.

5. Refunds & Processing

  • Inspection: Once the partner facility receives and inspects your return, please allow 3 to 5 business days for restocking verification.

  • Payment Credit: Upon supplier confirmation, your refund will be automatically issued to your original payment method.

  • Bank Timing: Most financial institutions require an additional 5 to 10 business days to reflect the refunded balance on your statement.

6. Exchanges

We do not offer direct item-for-item product exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To receive a different size, variant, or item place a separate order through our storefront.

7. Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or incorrect:

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Notify us within 48 hours of delivery at support@theculinarypet.com.

  • Include clear photos of the damaged item, the exterior packaging, and the packing slip.

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.